Refund, Replacement & Warranty Policy
We’ve got your back. No matter the issue with your product, we’ll handle your request quickly and efficiently.
Please contact support@monetizedsocials.com or use live chat. We respond within 1 hour during working hours and resolve most requests the same day.
Billing name on your card: ASCENTIR*
If you don’t recognize a charge, reach out to us first — we’ll make it right.
1) 7-Day Return Policy (Digital Products)
If you are not satisfied within 7 days of delivery, you can request a return for a refund.
To be eligible, you must return access to the account (see “Returning Access” below).
A $25 administrative/processing fee applies per account to cover costs that cannot be reversed (security resets, platform verification, payment fees).
2) Anytime Clean-Account Guarantee
At any point after delivery, if your account is completely clean (no strikes, warnings, takedowns, or violations of TikTok/YouTube ToS), you may choose one of the following options, once per account:
-
Free replacement, or
-
Full refund to your original payment method
Unsure if your account qualifies as “clean”? Contact us — we’ll check promptly so you don’t need to file a chargeback.
Definition of “clean”:
-
No current or past strikes, warnings, content removals, spam/inauthentic behavior flags, suspensions/bans, or demonetization related to your activity.
-
It’s fine if you uploaded videos, as long as no violations exist.
3) 30-Day Platform Protection
If your account is restricted, disabled, demonetized, or removed within 30 days of delivery for reasons unrelated to your behavior, we will either replace it for free or refund your purchase.
Qualifying examples:
-
Unexplained or random platform actions
-
Eligibility or monetization issues not caused by your content
Non-qualifying examples:
-
Violations caused by content breaking platform rules
-
Spam, inauthentic behavior, or other ToS breaches
4) Shadowban / Zero-View Protection
If your content consistently receives zero views, you are protected under this policy.
Eligibility criteria (all must apply):
-
Minimum of 10 public videos posted on the account
-
Each video remained public for at least 24 hours
-
Analytics show 0 views for all videos
-
Reported within 30 days of delivery
Resolution:
You may choose either a replacement or full refund.
Verification process:
-
Provide screenshots of video list or analytics showing 10 public uploads with 0 views
-
Confirm upload dates (screenshots or export list is sufficient)
-
Confirm videos are public (not private, unlisted, or age-restricted)
Notes:
-
Duplicate, AI-generated, or spammy content can trigger platform limits; if this is detected, we will guide you to fix it or offer a goodwill replacement.
-
If videos had any views but reach is capped within 30 days, replacement is usually provided.
5) How to Request Support (3 Steps)
-
Contact us → support@monetizedsocials.com or live chat. Response within 1 hour.
-
We evaluate → We may ask for basic proof (account ID/username, screenshots, clean/shadowban status). Most verifications occur the same day.
-
We resolve → Replacement or refund is issued immediately after verification. Refunds go to your original payment method.
Promise: Your inquiry will be handled promptly, regardless of the issue.
6) Returning Access (Digital Products)
To complete a replacement or refund:
-
Provide current login credentials; remove any added recovery email/phone; disable 2FA if enabled (we provide a secure handover checklist).
-
Stop using the account after handover.
-
Delete any local tokens or backup codes.
Once confirmed, your replacement or refund will be issued immediately.
7) Eligibility, Security & Buyer Responsibilities
To maintain account security and warranty eligibility:
-
Change email and password within 48 hours of delivery
-
Enable 2FA
-
Follow TikTok/YouTube ToS at all times
-
If special setup is required for a product (e.g., eSIM, region/device), follow instructions. Otherwise, eSIM is not needed.
8) Delivery Timeframe
-
Standard delivery: within 24 hours
-
During peak demand: up to 3 days
-
If delivery exceeds 3 days, you may request a full refund or continue waiting with priority
9) Duplicates, Mistakes & Unrecognized Payments
-
Duplicate or accidental orders → refunded immediately
-
Unrecognized charge → email or chat us; we’ll verify and refund if necessary
-
Suspected unauthorized use → account secured and refund issued after verification
10) Refund Processing
-
Refunds return to the original payment method and currency
-
Bank processing typically takes 3–10 business days
-
Third-party fees, exchange rates, or irreversible network costs are not refundable beyond the $25 admin fee
11) Chargebacks
Filing chargebacks delays resolution. Contacting us first usually allows instant replacement or refund without bank delays.
12) Policy Updates & Your Rights
We may update this policy as platforms or payment methods change.
The version in effect at the time of your order applies unless a newer version is more favorable to you.
This policy does not limit mandatory consumer rights under applicable law.
Final Reminder — Contact Us First
For any issue — zero views, access problems, delivery delays, or billing questions — use our official support channels for the fastest resolution:
